Frequently Asked Questions
1. How do we get
our orders to you?
There are many ways. You can either send copies of physicians charge
tickets to ACCUSERVEíS office in our pre-paid mailers. You could also fax the
physician charge tickets. Another way is to scan the charge tickets and send by
email or any other way that you would prefer.
Yes ACCUSERVE submits the major carriers
and assorted commercial carriers electronically, as many as possible.
3. How quickly do
we get reimbursed?
Can take up to 30 days on clean claims.
Will you also
be re-submitting for secondary insurance?
ACCUSERVE files claims to secondary,
tertiary and patient. Claims are filed until final insurance processes.
5. What is your average collection rate?
The rate of collection depends on the
write offs that are taken because of provider allowables.
6. How quickly can you be up and running?
ACCUSERVE can be up and running within 48
hours of receipt of all needed data.
How do we get
our existing patient data to you?
You can send computer printouts, burn a
CD and ACCUSERVE can print out here.
Should we continue to work our previous billing/collections once you take
If you want a clean break it is best to
keep the data you have worked and start fresh. However, ACCUSERVE can take over
all outstanding balances.
If ACCUSERVE takes over the old AR there would
be no need to work with the previous billing staff.
How do I know that you will be more effective than our own office staff?
Less personnel turnover rate, someone is
always familiar with your company. No re-training for you if someone leaves.
ACCUSERVE has many reports that show the aging in different formats for our
staff, management and owners to review to make sure ACCUSERVE is performing to
the best of our abilities.
How do I know
that my patient data is secure?
ACCUSERVE is bonded and insured. All employees upon starting employment
at ACCUSERVE are required to sign a confidentiality agreement.
Will I have a dedicated resource to our account?
Yes, you will have one person who works
on your account but is backed up by another person, so that someone always knows
There is a customer service rep assigned to each
account, depending on the size of the account a rep may have more than one
12. How often are my claims processed?
Claims as well as statements are
Where does my
Payments can be sent directly to you, or an account in your name is set
up at local bank where money received at ACCUSERVE is deposited daily and a
check is sent to you weekly.
14. How much
experience do you have with my medical specialty?
Our staff has over 100 years of service
in the billing industry.
What type of software do you use?
16. Iím new in my
practice Ė How do I set my fees and will you assist in watching reimbursements?
ACCUSERVE can get the forms for the
payers and forward them to you. Reimbursement is watched according to the
information ACCUSERVE has on file for your specialty.
17. Why do some
billing firms only charge by the claim vs. a percentage of collected revenue?
ACCUSERVE charges by the percentage of
collected revenue because ACCUSERVE feels if you donít get paid, ACCUSERVE
doesnít get paid. Some services charge by the claim because they only do parts
of the billing process. Where as ACCUSERVE follows the whole process to the
18. What is an acceptable AR (Accounts Receivable) amount?
19. What makes
ACCUSERVE different from most other billing firms?
ACCUSERVE customizes to your billing
needs. ACCUSERVE is willing to work with each customer on an individual basis.
Each customer is unique and has different needs. CSR are available to help with
all your requirements.
What do I need to get to you to get the billing done?
ACCUSERVE must have the necessary date to
complete the billing process. Ex: demographics, charge tickets, pricing and
provider number, insurance info.
Will we have person to person contact once we are on board?
Yes, you will have contact with the CSR
assigned to your account, numerous times daily if needed. Absolutely, each
customer is assigned a CSR that can be contacted according to your needs. An
800 number is provided for unlimited use.
22. What are the benefits of having several people work on my account?
Less errors, more man power, more
knowledge. If the main contact person should happen to be out, another person
could step in very easily with no interruption to your billing. Claims and
statements continually are being sent out, payments are being posted and any
insurance rejections are being processed.
23. How often do claims go out and will they be electronic or paper?
Claims go out daily. ACCUSERVE files
electronically on all possible claims.
does the credentialing and applying for provider numbers?
The provider or ACCUSERVE can do this for
an additional fee. ACCUSERVE has staff that will do the credentialing and
applying for provider number for you if you choose to use that service.
my money comes to you, how often will I get the money?
ACCUSERVE usually sends one check or
transfer per week usually Thursdays. However, this decision is up to the
clients needs also.
26. When I
start a practice, how long should I anticipate waiting for that first payment or
steady cash flow?
Usually 30-45 days. If everything works
smoothly, after 30 days unless we encounter credentialing issues, then it could
take some time.
my patients have direct contact with you for questions on the bills?
Patients have direct contact with
ACCUSERVE for questions and concerns. Your patients should contact ACCUSERVE
directly for any billing questions with the 800 number provided on the
statements. ACCUSERVE may call you if disputing bill or wanting discounts.
28. How often should I send my info to you to bill, or apply payments if some
Daily, Bi-weekly, Weekly whichever is convenient
troubleshooting tactics are used?
ACCUSERVE contacts insurance companies on
lack of payment or denials, check websites for eligibility. All rejections are
followed up on immediately. The aging is reviewed on a monthly basis. Claims
are randomly picked for quality control.
Are we HIPPA compliant?
We are HIPPA compliant, bonded and